(This article has been translated with google translate.)
Grocery ordering practices are trending among people and this industry is expected to continue to grow upon demand. With the pandemic, the advantages and conveniences offered to customers who do not want to go to local stores and do the shopping themselves, market order application projects have become popular. Can you imagine a few years ago in Turkiye only 3 percent of people ordered food online?
More users are willing to shop online than ever before due to current conditions and the rise of on-demand delivery initiatives. And not only in Turkey, but also in many European countries, online supermarket businesses are gaining momentum, bridging the gap between customers and local stores and providing a convenient grocery experience. According to the latest statistical reports, as of 2022, there are 20 million adult market application users in Turkey and this number is expected to reach 25-28 million by 2024. You can contact Kumsal Agency immediately for the market order application.
The market order application features developed by Kumsal Agency are as follows;
It has become the norm to send your customers a push notification with the latest updates on their deliveries. These messages, sent via SMS, email or in-app pop-ups, inform the customer about the delivery details.
Payments are an essential part of any Delivery App. A delivery cannot be completed unless a payment is successfully received. The Delivery App should be integrated with all commonly used payment options to serve the customer well.
Special offers, discounts, and loyalty programs are tried-and-true ways to not only attract new customers but also reward them for using your app again and again.
In-app notifications are alerts that appear on the user's screen when the app is open. They may be colored interstitials or pop- ups , but their main purpose is to provide customers with updates and information on the status of their deliveries.
This feature not only allows your Fleet Managers as well as your customers to track the location of their deliveries using real-time GPS, but also helps your drivers determine the most suitable route to reach the customer. Thus minimizing the delivery cost.
A customer's profile becomes an important repository of information. Order history such as type of goods, suppliers, locations, preferred vendors, preferred payment methods (etc.) is recorded for future reference.
The nature of a Delivery App is that it is inconvenient. People prefer to use Apps including Delivery App as it is fast and easy.
Offering customers a well thought-out 'search' feature will give them a good idea of the details that will go into their delivery from point of order to delivery (e.g. ETA, costs, fragile shipping details, pickup points, discounts and cashback, super fast delivery details, etc.) .)
This feature allows your customers to provide feedback, rank your services, participate in surveys, and make comments and suggestions.
This is the customer end of the grocery delivery app. In short, it includes features that your customers will use. It helps them access the grocery shopping app, choose a local grocery store vendor, place their order, and pay.
These features are as follows;
For users who will be downloading your app, this will be their first step to create a profile. This is important because users will need to track their orders, pay and more. Therefore, to customize everything, the user will need to create a profile.
After a user logs in to the app, the user will search and search for grocery items and even local grocery stores nearby. To search for items that need to be ordered online, an easy search option will come in handy.
After the user finds the nearby grocery store, they will also want to check the seller's profile to make sure they are ordering from the right place. This helps customers to know other people's feedback on the grocery store, such as when orders are delivered on time, delivered items are correct with all the right items, or initiating payment returns, if any.
What's more, sometimes customers add items to a cart but complete the order the next day or another time. A cart allows selected products to be saved in one place so that the order can be completed when the customer is ready to do so. This feature is very effective in increasing your sales.
Once the order has been placed by the users, it is time to pay to complete the transaction. Online payment is an important feature. To make it easy for the user to pay online, you can integrate your market app with multiple payment options including credit card payment, debit card payment, virtual wallet or even cash delivery option.
Users may not be at home when the order is delivered, or the delivery person may be stuck in traffic or be late for various reasons. In such cases, it will be easier for both parties to take action if users can contact the delivery person.
This is very important if you want your client to trust your services. If users can track the progress of their order from shipping to arriving at your door, they will love this option. Not only will it ensure users get their orders on time, but it will also help them stay calm while waiting.
This feature will work as an incentive for registered stores to provide excellent services to get good ratings and get to the top of the list.
If the customer app is the face of your grocery delivery platform, the admin panel is the brain. Developing an admin panel is the second phase of your app development. The main features can be listed as follows;
This feature allows markets or you (if a single seller platform) to assign orders, making it a critical feature of your grocery app.
The control panel helps you easily manage your store. This feature allows the admin to view all the important functions like orders, payments and deliveries on the dashboard.
This feature helps you optimize the content of your custom app and therefore improve the user experience. In a multi-vendor model, content is updated and managed by multiple store owners.
You can use this feature to let admins notify customers about discounts on products and other upcoming offers. Custom notifications can be sent to users based on their preferences and interests using the order history.
Using analytics, you can find out how many users have downloaded your app, and the number of orders you receive every day. It basically helps you monitor your business and its data.
By using the 'manage order' feature, the delivery party can monitor and see if any order requests have been made and have the option to accept or reject the requests accordingly.
Navigation and GPS tracking are essential in helping the delivery person locate the delivery. Using a built-in navigation system, they can find the optimized route and make the delivery on time.
With the help of this feature, the delivery person can update the delivery status of the selected order. Customers may receive a notification or message about status updates. In this way, customers and the delivery side can easily transmit delivery messages.
It helps the delivery side track their deliveries and how the payment per order is received.
You can contact Kumsal Agency immediately for a special market order application.
We develop web software projects for your corporate and individual needs. We are implementing software and coding studies that will bring your dream projects to the digital world. First, we listen to your requests in the field of web software and mobile application software. Then, our team start working on the projects based on your demands.
Your project is presented to you after the necessary studies for web design and coding have been performed. After taking reassessing the revisions you want, the final version of your web software project is delivered. Kumsal Agency continues to provide support after web software service is completed.
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